Activation problems on new laptop

[Maureen@RRQS]

Hi

I have deactivated the license on my old desktop and I am trying to activate on my new laptop, but when I put the serial number in it tells me that the serial number doesn't exist.

I have done the "Find License" and it shows 0 Activations and 2 Activations allowed.

Please can you assist me?

[Leslie V]

Hello @Maureen@RRQS

This error message means you have the wrong version installed.

Please send me your serial number so I can check what version you should be installing.

Installers for different versions can be found here: https://kb.gonitro.com/knowledgebase#/search/installer/000004464

Cheers!