Activation

[Stefanie Olson]

I need to reactivate after a computer issue.  My license has reverted to a trial software.  I have followed the instructions, deactivated my serial number, but when I past it in the window it still says serial number invalid.  I need this software running ASAP!  Thanks!!!

[Allain Umailin]

Hello @stefanie@solsoncpa.com,

Thank you for reaching out to us through our Community Forums!

Before continuing, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy 

As a courtesy, please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 11. We then activate it using your serial number. Kindly follow these steps:
 
1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 11 using these offline link/s:

x64-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi 
x32-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

 

Alternatively, if you are interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13.

Thank you for choosing Nitro and I hope this helps!