suto@nijegreda.hr Posted January 17, 2020 Report Share Posted January 17, 2020 I have nitro 12 and every time I try to digitally sign any document the program crashes?!... Please can someone help me!!! :-( Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 17, 2020 Official Nitronaut Report Share Posted January 17, 2020 Hello @Suteee Thanks for reaching out! We have a few questions: Have you tried completely uninstalling and then reinstalling Nitro Pro? Have you tried to re-create your digital signature? What exact build of Nitro are you using? Link to comment Share on other sites More sharing options...
suto@nijegreda.hr Posted January 19, 2020 Author Report Share Posted January 19, 2020 Dear Leslie, I tried to uninstall and reinstall the program but it did not help. I have Nitro Pro 12.16.3.574 I did not try to recreate digital signature but the program crashes the moment I mark the place where I want signature to be... I installed the free version of adobe and my signature work with no problem in adobe?!... Thank You for Your answer and I hope You have some more ideas how to solve it... 🙂 BR Goran Suto Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 21, 2020 Official Nitronaut Report Share Posted January 21, 2020 Hello Goran, Please send us a copy of the file and the exact steps you are taking so we can test. We cannot replicate the issue on our end. Thanks! Link to comment Share on other sites More sharing options...
suto@nijegreda.hr Posted January 21, 2020 Author Report Share Posted January 21, 2020 (edited) Dear Leslie, I will try to explain You what is happening: 1. When I try to put digital signature (Even if it is a new document) program immediately crashes down. I tried to sign it by going on toolbar PROTECT/sign and on toolbar FORMS/Digital signature and the result is the same. Program crashes and I get the window OUR APOLOGIES. I don't know how to put pictures in this post so I can't send You the steps. My email is ***** so You can write me an email so I can replay you with the screenshots. Goran Suto Edited January 22, 2020 by Leslie V. Confidential information edited Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 22, 2020 Official Nitronaut Report Share Posted January 22, 2020 Hello Suteee, I sent you a direct message. Thanks! Link to comment Share on other sites More sharing options...
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