jelliot Posted January 20, 2020 Report Share Posted January 20, 2020 I have V. 8.5.7.3 and am being instructed to upgrade (at a reduced cost) in order to have a replacement copy on my new computer. When I follow the prompt to input my serial number I get an error message "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eHligible for an upgrade, please leave a post on our Community Forum and update us with your issue" How do I purchase a new copy at the reduce price? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 21, 2020 Official Nitronaut Report Share Posted January 21, 2020 Hello @jelliot Thanks for reaching out! I was able to do it on my end. I tested your Nitro Pro 8 key. Can you please double-check what serial number you are trying to upgrade? Please send it to us so we can check. Link to comment Share on other sites More sharing options...
jelliot Posted January 21, 2020 Author Report Share Posted January 21, 2020 (edited) Nitro Pro 8.5.7.3 seral: ******* Edited January 22, 2020 by Leslie V. Confidential information edited Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 22, 2020 Official Nitronaut Report Share Posted January 22, 2020 Hello @jelliot That serial number is valid. To upgrade to version 13, please proceed to the following web page, https://www.gonitro.com/pro/upgrade Enter your serial number and follow the prompts to receive a new Nitro Pro 13 serial key and installation files. Let me know how you go. Link to comment Share on other sites More sharing options...
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