CSoM 0 Report post Posted January 21, 2020 I have bought Nitro with the following specifications: Number Product Name Delivery 1 Nitro Productivity Suite (with Nitro Pro 12 and Nitro Cloud and eSignature) electronic Serial number 234600-xxxxxx-yyyyyy 1 Nitro VIP Access electronic 1 Premium Support electronic 1 Product Updates electronic --- I get this message when I try to input my serial number - "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue" Please help me. Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 22, 2020 Hello @CSoM, Thanks for posting on our community forums! To further assist you, an adjustment has been made on your Nitro Pro 12 license so please try upgrading again to Nitro Pro 13 with a discounted rate. Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
CSoM 0 Report post Posted January 22, 2020 I'm more concerned about my serial number not being recognized as it is the only proof I have of my purchase, what if I need to activate my current copy of Nitro Pro 12 again? Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 24, 2020 Hello @CSoM, The serial number in our records did sync properly that is why you have received that error message. If in the future you are unable to activate your Nitro Pro 12 (or your Nitro Pro 13 if you decided to upgrade), feel free to submit another forum post and provide the exact error message. Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
