Marilyn Reynolds Posted January 21, 2020 Report Share Posted January 21, 2020 I purchased Nitro 12 in March, 2019. I just deactivated my license and tried to reactivate to a new computer. My information said I had 2 Activations and only 1 had been used. I entered my serial number, but it would not activate. Please HELP! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 22, 2020 Official Nitronaut Report Share Posted January 22, 2020 Hello @Marilyn Reynolds Thanks for reaching out to us! Please uninstall Nitro Pro and install Nitro Pro 12. You can get the correct version 12 installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial. Please let me know how that goes. Link to comment Share on other sites More sharing options...
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