David G 0 Report post Posted January 21, 2020 I am so beyond frustrated. I do not know what to do about this error. I am trying to open files that are mine and are stored on a ShareFile drive and I keep getting this error. Help! Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted January 22, 2020 Hello @David G Thanks for contacting Nitro Support. I'd be happy to assist you with your query today. In order to better assist you with your query I would need some more information: - What version of Nitro Pro are you using? You can find this by going to Help > About Nitro Pro and it will look something like "11.2.3.44". - Is the issue file-specific or is it happening on all files? If it is file-specific, please provide a copy of the file(s) you are working with. - Please also describe your exact workflow steps by step so I can reproduce the process. I look forward to hearing back from you. Share this post Link to post Share on other sites
David G 0 Report post Posted January 22, 2020 Hi Leslie. Thank you for replying. Version is 13.2.6.26 Not a file specific issue. I use Sharefile and am so frustrated by trying to open a PDF from ShareFile and getting this error. Then I go into Sharefile through Chrome and open the file, that is just so much slower than this should be. My work flow is that I am reviewing cases in a platform we use called Podio, and then I go to try to open related PDFs for that case which are stored as PDFs in Sharefile and I try to open them and I cannot I hope you can fix this because it is unsustainable for me. Thanks! dg Share this post Link to post Share on other sites
David G 0 Report post Posted January 22, 2020 @Leslie V. Hi Leslie. Thank you for replying. Version is 13.2.6.26 Not a file specific issue. I use Sharefile and am so frustrated by trying to open a PDF from ShareFile and getting this error. Then I go into Sharefile through Chrome and open the file, that is just so much slower than this should be. My work flow is that I am reviewing cases in a platform we use called Podio, and then I go to try to open related PDFs for that case which are stored as PDFs in Sharefile and I try to open them and I cannot I hope you can fix this because it is unsustainable for me. Thanks! dg Share this post Link to post Share on other sites
David G 0 Report post Posted January 22, 2020 @Leslie V I also have a pdf of the error message, I just cannot figure out how to send to you Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted January 23, 2020 Hello @David G You can attach the file with your next reply here. You just need to click the paper clip icon below. Also, we have a more recent build. Please update to 13.9 and see if that addresses the issue: https://www.gonitro.com/nps/product-details/downloads Cheers! Share this post Link to post Share on other sites
