Jump to content
Marilyn Reynolds

Reactivation of Nitro 12 on new laptop

Recommended Posts

Marilyn Reynolds

I purchased  Nitro Productivity Suite  in March 2019, Serial # ****. Yesterday, Jan 21, when I looked on Nitro, it said I had two activations and one deactivation. That I could deactivate, and then activate. I clicked the Deactivate button. I have not been able to activate Nitro onto my new laptop. I received an Error 401. I have not loaded this program onto any other device.  I need some HELP! I sent a message yesterday, but guess I didn't get a reply, never saw it. My Order Reference Number ****; my cell is ****. Please help!

Edited by Leslie V.
Confidential information edited

Share this post


Link to post
Share on other sites
Leslie V.

Hello @Marilyn Reynolds

Thanks for reaching out to us!

Please uninstall Nitro Pro and install Nitro Pro 12. You can get the correct version 12 installers from this page: 
https://www.gonitro.com/nps/product-details/downloads

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial.

Please let me know how that goes.
 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.