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ITEngineer111

NitroPro7 Activation Issues

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ITEngineer111

Hello,

 

First of all, apologies about the hostility but Nitro offer the worst customer support I have ever seen from a software company, no contact emails or phone numbers...nothing.

 

Upgrading client from Win7 to Win10. Client had Nitro Pro V7. Obtained license key before decommissioning computer.

When I try to install NitroProV7 on the users new computers (Win10), I'm presented with the error "License key only contains numbers" therefore I don't see why Nitro 7 on the Win7 machine gave me a license key with letters and numbers.

 

Tried the activation portal, get an incorrect license error (surprise surprise).

Tried all versions of Nitro Pro now with no luck.

 

 

Can anybody tell me why the old computer is displaying a license key with letters and numbers but the activation part of Nitro7 says it shouldn't include letters?

 

Ta,

 

Matt

 

 

 

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Leslie V.

Hello Matt,

Please send me the license number so we can check what installers you need.

Thanks!

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ITEngineer111
On 1/23/2020 at 2:34 PM, Leslie V. said:

Hello Matt,

Please send me the license number so we can check what installers you need.

Thanks!

Hi Lesley,

 

I've sent you a DM with the license keys.

 

Any help would be appreciated.

Many Thanks,

 

Matthew

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Marco van der Meer

have same issues! where can i download the installer which accepts licensekeys starting with NP7?

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ITEngineer111
On 1/27/2020 at 10:29 AM, Marco van der Meer said:

have same issues! where can i download the installer which accepts licensekeys starting with NP7?

I have the same license key starting with NP7. Awaiting a reply from Leslie

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Leslie V.
On 1/27/2020 at 6:29 PM, Marco van der Meer said:

have same issues! where can i download the installer which accepts licensekeys starting with NP7?

Please send me your key so I can check. Cheers!

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Marco van der Meer

Hi Leslie i send you the code by a DM (PM) can you please respond to it?

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Marco van der Meer
On 1/29/2020 at 5:12 PM, Leslie V. said:

Please send me your key so I can check. Cheers!

hi my trial is expired can you please respond to your DM

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Marco van der Meer

404 Not Found
Code: NoSuchKey
Message: The specified key does not exist.
Key: professional/nl/enterprise/nitro_pdf_professional7_x64_nl.exe
RequestId: 033642B0DADFD4C7
HostId: UsIvCTkZCsNufRAruJSD+86G4ZHOycwPIqOR2wWZdxBMAMZZO2lfBob/eA4uUoOCmJAafTtBbCw=

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