ITEngineer111 Posted January 23, 2020 Report Share Posted January 23, 2020 Hello, First of all, apologies about the hostility but Nitro offer the worst customer support I have ever seen from a software company, no contact emails or phone numbers...nothing. Upgrading client from Win7 to Win10. Client had Nitro Pro V7. Obtained license key before decommissioning computer. When I try to install NitroProV7 on the users new computers (Win10), I'm presented with the error "License key only contains numbers" therefore I don't see why Nitro 7 on the Win7 machine gave me a license key with letters and numbers. Tried the activation portal, get an incorrect license error (surprise surprise). Tried all versions of Nitro Pro now with no luck. Can anybody tell me why the old computer is displaying a license key with letters and numbers but the activation part of Nitro7 says it shouldn't include letters? Ta, Matt Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 23, 2020 Official Nitronaut Report Share Posted January 23, 2020 Hello Matt, Please send me the license number so we can check what installers you need. Thanks! Link to comment Share on other sites More sharing options...
ITEngineer111 Posted January 27, 2020 Author Report Share Posted January 27, 2020 On 1/23/2020 at 2:34 PM, Leslie V. said: Hello Matt, Please send me the license number so we can check what installers you need. Thanks! Hi Lesley, I've sent you a DM with the license keys. Any help would be appreciated. Many Thanks, Matthew Link to comment Share on other sites More sharing options...
Marco van der Meer Posted January 27, 2020 Report Share Posted January 27, 2020 have same issues! where can i download the installer which accepts licensekeys starting with NP7? Link to comment Share on other sites More sharing options...
ITEngineer111 Posted January 28, 2020 Author Report Share Posted January 28, 2020 On 1/27/2020 at 10:29 AM, Marco van der Meer said: have same issues! where can i download the installer which accepts licensekeys starting with NP7? I have the same license key starting with NP7. Awaiting a reply from Leslie Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 29, 2020 Official Nitronaut Report Share Posted January 29, 2020 On 1/27/2020 at 6:29 PM, Marco van der Meer said: have same issues! where can i download the installer which accepts licensekeys starting with NP7? Please send me your key so I can check. Cheers! Link to comment Share on other sites More sharing options...
Marco van der Meer Posted February 11, 2020 Report Share Posted February 11, 2020 Hi Leslie i send you the code by a DM (PM) can you please respond to it? Link to comment Share on other sites More sharing options...
Marco van der Meer Posted February 12, 2020 Report Share Posted February 12, 2020 On 1/29/2020 at 5:12 PM, Leslie V. said: Please send me your key so I can check. Cheers! hi my trial is expired can you please respond to your DM Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 13, 2020 Official Nitronaut Report Share Posted February 13, 2020 Hello Marco, Please note, we no longer support Nitro Pro 7. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy Installers for your version can be found here. Link to comment Share on other sites More sharing options...
Marco van der Meer Posted March 10, 2020 Report Share Posted March 10, 2020 On 2/13/2020 at 5:03 PM, Leslie V. said: Hello Marco, Please note, we no longer support Nitro Pro 7. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy Installers for your version can be found here. Installers are not available. i get an error 404 Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 11, 2020 Official Nitronaut Report Share Posted March 11, 2020 Hello @Marco van der Meer Please try these: Nitro Pro 7 64-bit Dutch Nitro Pro 7 32-bit Dutch Link to comment Share on other sites More sharing options...
Marco van der Meer Posted March 11, 2020 Report Share Posted March 11, 2020 404 Not Found Code: NoSuchKey Message: The specified key does not exist. Key: professional/nl/enterprise/nitro_pdf_professional7_x64_nl.exe RequestId: 033642B0DADFD4C7 HostId: UsIvCTkZCsNufRAruJSD+86G4ZHOycwPIqOR2wWZdxBMAMZZO2lfBob/eA4uUoOCmJAafTtBbCw= Link to comment Share on other sites More sharing options...
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