jhilgeman 0 Report post Posted January 23, 2020 I recently did a fresh Windows 10 install and just realized I don't have my NitroPDF activation information in my email inbox anymore. I requested the email from CleverBridge and they sent me the original purchase details from 2011 with a link to store.nitropdf.com, but that link does not work. Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 23, 2020 Hello @jhilgeman, Thank you for reaching out to us through our Community Forums! Did you purchase Nitro Pro last 2011? If yes, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy Otherwise, please provide another email address that you may have used to make another purchase. Once I have this information, I will check again our records. Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
jhilgeman 0 Report post Posted January 23, 2020 I purchased NitroPDF 7 back in 2011. I was going to use my old serial to upgrade to the latest version. Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 23, 2020 Hello @jhilgeman, Thank you for this confirmation. Please note I have sent you a private message to provide the serial number. Kindly access our Upgrade Portal and enter your Nitro Pro 7 serial number: https://www.gonitro.com/pro/upgrade to upgrade with a discounted rate. You should then receive an email confirmation with a new serial number to activate Nitro Pro 13. Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
