Trying to re-fetch my old serial number

[jhilgeman]

I recently did a fresh Windows 10 install and just realized I don't have my NitroPDF activation information in my email inbox anymore. I requested the email from CleverBridge and they sent me the original purchase details from 2011 with a link to store.nitropdf.com, but that link does not work. 

[Allain Umailin]

Hello @jhilgeman,

Thank you for reaching out to us through our Community Forums!

Did you purchase Nitro Pro last 2011? If yes, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy

Otherwise, please provide another email address that you may have used to make another purchase. Once I have this information, I will check again our records.

Thank you very much in advance and I am looking forward to hearing back from you. 

[jhilgeman]

I purchased NitroPDF 7 back in 2011. I was going to use my old serial to upgrade to the latest version.

[Allain Umailin]

Hello @jhilgeman,

Thank you for this confirmation.

Please note I have sent you a private message to provide the serial number.

Kindly access our Upgrade Portal and enter your Nitro Pro 7 serial number: https://www.gonitro.com/pro/upgrade to upgrade with a discounted rate.

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13.

Thank you for choosing Nitro and I hope this helps!