Trying to move activation from an old PC to a new and it isn't accepting our serial number

[NeverAgain 0]

We are moving a user to a new computer and have deactivated Nitro from the old system but when trying to activate Nitro on the new system, it isn't recognizing our serial number.

I am pulling the serial number directly from the order confirmation email we received on 11/09/2019.

Please advise on how we can get this sorted. Thank you.

[NeverAgain 0]

Hello?? How can I get this item seen by someone?

[AllainU 0]

Hello @NeverAgain,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your records, could you please provide the serial number you are having issue with?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thanks and I am looking forward to hearing back from you.