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Installation Wizard Failed


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The experience with the Installation un-installation, deactivation activation with your program is absolutely frustrating and ridiculous.

Your Nitro Pro 12 program has been crashing my PC all the time so i removed it in the hope that when re-install i will get the issue fixed.

Alas, UNABLE TO INSTALL EVEN. Your installation Wizard fails all the time.

How on earth am i supposed to use what i paid for even if i cannot install it?




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  • Official Nitronaut
Allain Umailin

Hello @Rad,

Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience.

In order for me to further assist you with your concern, could you please provide the following?:
-The serial number of your Nitro Pro 12. This matters because our business installers are different from the online ones.
-A screen shot of the error message you are receiving and/or any important information. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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  • 3 weeks later...

I have the same issue. After the window  10 crashed with a blue screen. I restore computer to an early restored point and have an issue with nlssrv32.exe error. I uninstalled Nitro Pro 12 and try to install it back. However, I have the Nitro Pro setup wizard fails. please, provide me instructions to fix it. 


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