Information Not Saving in fillable form

[Linda Jensen]

I have a pdf form with information and after saving it disappears.  Can someone help please?

Linda 

[Allain Umailin]

Hello @Linda Jensen,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-The serial number of your Nitro Pro.This matters because our business installers are different from the online ones.
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.
-A copy of the file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.