Nitro Pro Setup Wizard Failing

[MRT]

I purchased Nitro Pro 13 in November of 2019.  My current version running on my windows 10 laptop is Nitro Pro 13.6.0.108
I would like to update it to the latest Nitro Pro 13 edition. 

I downloaded the installer for the updated version 13.9.1.155 but when I run the installer after a few seconds I get an error that the Nitro Pro Setup Wizard has failed.

Any suggestions would be appreciated. 

 

[Allain Umailin]

Hello @MRT,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro 13?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thanks and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @MRT,

Thank you for the private message.

To further assist you, kindly refer to these steps:

a. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/

b. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

c. Download and install Nitro Pro 13.9 using below offline installers:

x32 http://install.nitropdf.com/professional_1391155/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_1391155/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you very much in advance and I am looking forward to hearing back from you. 

[MRT]

Thank you so much.  Following your instructions, I was able to update NitroPro 13.  I am in good shape now.  Thanks again.