Nitro Pro 12 Licenses -23 Error

[Miguel Gotao 0]

Hello,

I had an older license key for Nitro Pro 12 that has 2 available seats left. I'm trying to apply it to one of our computers, but this is giving me the -23 error saying the licenses are maxed out on this key. I've already verified on https://licenses.gonitro.com/prd/portal that this is still active, can I get some assistance with my activation here?

[AllainU 0]

Hello @Miguel Gotao,

Thank you for reaching out to us through our Community Forums!

In order to check our server logs, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[AllainU 0]

Hello @Miguel Gotao,

Thank you for the private message.

To address this issue, I just made a few adjustments on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!