changing to a different computer

[Lynn Reber]

I have my "primary" and "back up" computers and frequently change computers and need to deactivate Nitro Pro 12 on one computer and activate it on another computer. I am the only user. I needed to use the back up computer and now want to go back to the primary computer and just deactivated it on the back up computer to go back to my primary computer and am unable to activate it. I was able to activate it again on the back up computer but need it active on my primary computer. Please advise. Thanks!

 

[Allain Umailin]

Hello @Lynn Reber,

hank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab on your primary?

Also, a screenshot of the error message you have received after entering your serial number.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

Thank you very much in advance and I am looking forward to hearing back from you.