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Printer is in an error state


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Posted

Trying to print docs to PDF thru available printers. Nitro Pro is unavailable "Printer is in an error state". Tried restarting and even printing to Nitro Pro from Nitro Pro to no avail.

 

  • Official Nitronaut
Allain Umailin
Posted

Hello @mmikey1,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Also, a screenshot of the error message ''Printer is in an error state" that refers to your Nitro PDF Creator virtual printer.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

Thank you very much in advance and I am looking forward to hearing back from you.

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