Esigning request doesnt appear to be being sent

[TIna Kirwan 0]

I am using the send for signature function but the client is not receiving the emails. I hacve resent adn cc'd my own email address so I can see what address it comes thorugh from, but I havent received it either and its not in my junk folder.  How long do the emails generally take and how can I troubleshoot this please?

[nicky mckenzie 0]

I am also having this issue did we get a solution for this?

[nicky mckenzie 0]

Hello,

 

As stated in the title, I am sending signature requests but the person is not receiving the request. I have tried this with multiple people now and it definitely is not working.