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Seb

Re-install NitroPro 12

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Seb

Hello,

I recently change my PC and got a 2 avtivations licence. The first still in use correctly but impossible to assign the second to my new computer. Thank you for help.

Activation Portal infos :

Serial Number 234600xxxx
Version 12
Status active
Number of Activations 1
Number of Activations Allowed 2

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AllainU

Hello @Seb,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thanks and I am looking forward to hearing back from you. 

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Seb

Hello Allain,

I manage to find where was my fault. The PC is behind à proxy server and the activation process then leads me to a page where i was asked for a certificate.

I passed the connexion out of proxy and then reinstall last v12. The activation leads me to a page where i was asked for an installation ID and my serial number, then i was able to register correctly.

Thank you for your time

Regards,

Seb

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