rmvokey Posted January 27, 2020 Report Share Posted January 27, 2020 (edited) My company purchased x6 Licenses of Nitro Pro v9 in 2014 but we were recently forced to upgrade our computers to windows 10. The Serial numbers are no longer working for our version of nitro and we have tried to deactive the keys with no luck. Is this version no longer supported? Edited January 27, 2020 by rmvokey Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 27, 2020 Official Nitronaut Report Share Posted January 27, 2020 Hello @rmvokey, Thank you for reaching out to us through our Community Forums! Before continuing, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy As a courtesy, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Alternatively, if you are interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 9 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13. To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
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