trogocr 0 Report post Posted January 28, 2020 We have 5 licenses of Nitro 10 and we could only update 1 of them. We used this link https://www.gonitro.com/support/upgrade This is a text of the error that appers: We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. Thank you, Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 28, 2020 Hello @trogocr, Thank you for reaching out to us through our Community Forums! Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro 10 you are having issue upgrading to Nitro Pro 13? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thanks and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
