REINSTALLING AFTER UPGRADE

[MCHAMBERS 0]

We are trying to reinstall NITRO on two computers. One computer was upgraded to Windows 10. We deactivated and reactivated the license and it didn't work. The other pc also had NITRO and the hard drive crashed. We are need the license decativated so we can reintall. This is for business use. We are a cpa firm and it is our busy season.

Thank you

[AllainU 0]

Hello @MCHAMBERS,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thanks and I am looking forward to hearing back from you. 

[Phil Williams 0]

We have the same issue , 0 activations but still cannot activate the software after doing a upgrade.

 

[AllainU 0]

Hello @Phil Williams,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you very much in advance and I am looking forward to hearing back from you.