MCHAMBERS Posted January 28, 2020 Report Share Posted January 28, 2020 We are trying to reinstall NITRO on two computers. One computer was upgraded to Windows 10. We deactivated and reactivated the license and it didn't work. The other pc also had NITRO and the hard drive crashed. We are need the license decativated so we can reintall. This is for business use. We are a cpa firm and it is our busy season. Thank you Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 29, 2020 Official Nitronaut Report Share Posted January 29, 2020 Hello @MCHAMBERS, Thank you for reaching out to us through our Community Forums! To further assist you, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thanks and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Phil Williams Posted January 29, 2020 Report Share Posted January 29, 2020 We have the same issue , 0 activations but still cannot activate the software after doing a upgrade. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 29, 2020 Official Nitronaut Report Share Posted January 29, 2020 Hello @Phil Williams, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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