Nicola De Ieso Posted January 29, 2020 Report Share Posted January 29, 2020 Hi, I purchased Nitro Pro 13 upgrading from version 12, and I have also purchased the Unlimited Product Updates packet for 1 year. I would like to know how the mechanism and renewal of the "Unlimited Product Updates" works, because I am interested in having my Nitro Pro product always updated/upgraded to the latest version, and because this is not explained well on the Nitro's website. Thank You. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 30, 2020 Official Nitronaut Report Share Posted January 30, 2020 Hello @nicos18, Thank you for reaching out to us through our Community Forums! To further assist you, kindly note Product Updates is way different with Product Upgrade (that is part of purchasing VIP Access). Updating is when a newer build is released of the same software version you are currently using. For example, if you had Nitro Pro 12, with build 12.0.0.112 installed, you can then update to 12.16.3.574 (the most recent release to date). Product Updates include items like bug fixes, enhancements, and security updates. This is why we recommend that you are always running the current build of the software. To find the latest the update for your particular version of Nitro Pro please visit this link: https://www.gonitro.com/nps/product-details/downloads With regards to Product Upgrade, it is when a newer version of Nitro Pro is purchased. An example would be upgrading from Nitro Pro 10 to Nitro Pro 11 (same with Nitro Pro 12 to Nitro Pro 13). Should you have further questions, please do not hesitate to reach-out again. Link to comment Share on other sites More sharing options...
Nicola De Ieso Posted January 30, 2020 Author Report Share Posted January 30, 2020 Hello @AllainU, Thanks for explaining the difference. But it is possible to renew the "product updates" or the VIP Access add-on, and if so, how? Thank You. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 3, 2020 Official Nitronaut Report Share Posted February 3, 2020 Hello @nicos18, Thank you for response and patience. Please note you may renew your Product Updates or purchase VIP access this coming September 2020. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Nicola De Ieso Posted February 3, 2020 Author Report Share Posted February 3, 2020 Hello @AllainU, Thank you for the response. Link to comment Share on other sites More sharing options...
Nicola De Ieso Posted September 13, 2020 Author Report Share Posted September 13, 2020 Hello, The 24th of September 2020 my year of product updates comes to and end. I would like to buy the Nitro VIP access for 1 year. How can I do that? In addition, I suggest that this option should be gave also in the Nitro portal. Thank you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 18, 2020 Official Nitronaut Report Share Posted September 18, 2020 Hello @nicos18, My apologies for the delayed response. With regard to your concern, please note you can only purchase VIP Access under any of these conditions: -Upon purchasing Nitro Pro. -Upon upgrading from one version to another -Renewing an existing VIP Access Since you have Nitro Pro 13 with Product Updates, let us wait for the release of Nitro Pro 14, however, the date is not yet available to everyone. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Nicola De Ieso Posted September 18, 2020 Author Report Share Posted September 18, 2020 Hello @AllainU, No worries for the delayed response. So, in my case, I can't purchase or renew VIP Access, got it. Just for clarification, my Product Updates end on the 24th of September, so I can only update to the latest build released by the 24th, correct? Anyway, please improve the Nitro Portal by adding info on the add-on purchased and their expiry date; even better, it would be very useful to purchase add-on directly from the Nitro portal. Thank you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 22, 2020 Official Nitronaut Report Share Posted September 22, 2020 Hello @nicos18, Yes, you can still download Updates until 24th of September. We are always looking to improve Nitro Pro that is why customer’s feedback are important to us. Rest assured your feedback will be forwarded to the proper team. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now