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COM Surrogate stop working

Edwin Tanusaputra

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Edwin Tanusaputra

I installed NitroPDF Pro 13 in Windows 7-32 bit, and COM Surrogate is stop working. I have turned off DEP for DllHost and re-install without add-on. So far didn't resolve the issue.

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    DllHost.exe
  Application Version:    6.1.7600.16385
  Application Timestamp:    4a5bc6b7
  Fault Module Name:    npdf.dll
  Fault Module Version:
  Fault Module Timestamp:    5de8120d
  Exception Code:    c00000fd
  Exception Offset:    0058c8b9
  OS Version:    6.1.7601.
  Locale ID:    3081
  Additional Information 1:    277e
  Additional Information 2:    277eed33cc0e7586d84f3226bf362d34
  Additional Information 3:    73f0
  Additional Information 4:    73f0ee86d55b79cebf56202fabbc2c11

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Allain Umailin

Hello @Edwin Tanusaputra,

Thank you for reaching out to us through our Community Forums!

As much as we would to assist you, Windows 7 32-bit is NOT supported as per article https://www.gonitro.com/nps/product-details/technical-details

Should you have further questions, please do not hesitate to reach-out again.

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