P.Kirsten Posted January 31, 2020 Report Share Posted January 31, 2020 I just downloaded the Installer for Nitro Pro 13 from the link I got with my license and started it. It immediately cancels the installation while showing "An error occured while resolving the ressources.". Is there an opportunity to get the installer from somewhere else or what else can I try? Sincerely yours Patrick Kirsten Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 31, 2020 Official Nitronaut Report Share Posted January 31, 2020 Hello Patrick, Do you have an antivirus that might be blocking the installation? Also, can you please provide me with your Nitro Pro 13 key so that I'll know what type of installers to give you. I cannot locate a version 13 key, only Nitro Pro 12. I look forward to your response. Link to comment Share on other sites More sharing options...
P.Kirsten Posted February 3, 2020 Author Report Share Posted February 3, 2020 (edited) Hello Leslie, I don't think that it is the antivirus, at least there is no notification and the settings should allow the installation. The key is ***. Sincerely yours Patrick Kirsten Edited February 4, 2020 by Leslie V. Confidential information edited Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 4, 2020 Official Nitronaut Report Share Posted February 4, 2020 (edited) Hello @P.Kirsten Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.http://install.nitropdf.com/professional_1391155/install-cleanup/install-cleanup.zip When your system is back up, close all of your open applications and install Nitro Pro 13 from the page I have provided below:https://www.gonitro.com/nps/product-details/downloads I hope this helps! Edited February 4, 2020 by Leslie V. Link to comment Share on other sites More sharing options...
P.Kirsten Posted February 5, 2020 Author Report Share Posted February 5, 2020 Hello @Leslie V. I used the removal-tool and it finished successfully. After a restart of the system I tried to install Nitro pro 13 with the installer from your link, but it showed the same error-message again. In addition, when I closed this message, it showed another message, that the installer has a problem. Since I had a similar problem with the Nitro pro 12 installer, can you provide me a .MSI installer instead of the .EXE installer for x64-systems. At least this solved the problem for the Nitro Pro 12 edition. Sincerely yours Patrick Kirsten Link to comment Share on other sites More sharing options...
P.Kirsten Posted February 18, 2020 Author Report Share Posted February 18, 2020 Hello @Leslie V. is there no .MSI installer you could provide me for Nitro Pro 13? Sincerely yours Patrick Kirsten Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 18, 2020 Official Nitronaut Report Share Posted February 18, 2020 Hello @P.Kirsten Please try the direct links below: x64 x32 Cheers! Link to comment Share on other sites More sharing options...
P.Kirsten Posted February 19, 2020 Author Report Share Posted February 19, 2020 Hello @Leslie V. thank you very much. With this installer I was able to install Nitro Pro 13. It is now running without any problems. Sincerely yours Patrick Kirsten Link to comment Share on other sites More sharing options...
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