Licence does not exist

[Dina Higgs]

Please assist. I've changed computers and when I try to log in to nitro my serial does not exist

[Allain Umailin]

Hello @Dina CD,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thanks and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Dina CD,

Thank you for the private message.

Before continuing, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy:   https://www.gonitro.com/support/sunset-policy

Alternatively, if you are interested in upgrading your license to Nitro Pro 13, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number:
https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13.

To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page  https://www.gonitro.com/nps/product-details/release-notes

 

Otherwise if you prefer staying with Nitro Pro 11, please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Kindly follow these steps to address your concern:
 
1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 11 using these offline link/s:

x64-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi 
x32-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thank you for choosing Nitro and I hope this helps!