SarMel 0 Report post Posted January 31, 2020 I'm trying to move a Nitro 10 over to a new computer but the install files from the old computer aren't working. Is there any work-around without the upgrade? Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 31, 2020 Hello @SarMel, Thank you for reaching out to us through our Community Forums! After checking your account records, we can see you already submitted a support ticket for the same concern. For better case handling, kindly respond to the email message that was sent to you through the support case. Cheers! Share this post Link to post Share on other sites
Wayne 0 Report post Posted February 1, 2020 I have the same issue, please advise. Both the installer i had on file, and a fresh download did not work. Share this post Link to post Share on other sites
tomsolo 0 Report post Posted February 3, 2020 How is this working out for you guys? I am in the same boat. think I will just research a new PDF program as this has become frustrating to say the least. Share this post Link to post Share on other sites
AllainU 0 Report post Posted February 3, 2020 Hello @Wayne, Please refer to this thread. Thank you! Share this post Link to post Share on other sites
AllainU 0 Report post Posted February 4, 2020 Hello @tomsolo, Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience. To further assist you, I just made an adjustment on your Nitro Pro 11 license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
tomsolo 0 Report post Posted February 4, 2020 Still did not work. Said my Ser# is not valid Share this post Link to post Share on other sites
AllainU 0 Report post Posted February 5, 2020 Hello @tomsolo, Thank you for your patience. In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
