Maximum number of concurrent uses?

[Kemtis]

Is there a way to find what is the maximum number of concurrent users for my license?

[Allain Umailin]

Hello @Kemtis,

Thank you for reaching out to us through our Community Forums!

Depending on the version of your Nitro Pro, there should be away so please provide me its serial number so I can check its status in our licensing server.

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thanks and I am looking forward to hearing back from you.

[Kemtis]

Sorry for the delay reply.  I just sent you private message.  Thank you in advance.

[Allain Umailin]

Hello @Kemtis,

Thank you for the private message.

Before continuing, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy 

As a courtesy, I have checked your Nitro Pro 11 and our records shows 1/2 activations so you should not be receiving any error message when activating.

Could you please provide a screenshot of the error message you are receiving?

Also, did you install the program on a physical machine or virtual?

 

Alternatively, if you are interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13.

To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

Thank you for choosing Nitro and I hope this helps!

[Kemtis]

Hi Allain,

The exact error message I was getting was "Maximum number of concurrent users has been reached!"

Program is installed on a virtual machine.  There were 3 users logged in at the time.

As for upgrade, I will need to get an approval.

Regards,

Kemtis

[Allain Umailin]

Hello @Kemtis,

Thank you for the private message.

Upon checking our records, I was able to see that you have purchased a single user license of Nitro Pro 11. A single-user license can be used on two machines as long as you follow the rules outlined in our End User License Agreement (EULA):

'Licensee may install one copy of the Licensed Software on a single computer. The primary user of the computer on which the Licensed Software is installed may install a second copy of the software for his or her exclusive use on either a portable computer or a computer located at his or her home, provided the software on the portable or home computer is NOT USED at the same time as the software on the primary computer.'

This is the reason why you are receiving that error message when a third machine is logged.

Thank you for choosing Nitro and I hope this helps!