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Transfer Nitro Pro 12 to new Laptop


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Trying to transfer Nitro Pro to new laptop.  Your activation portal say "Please enter valid serial number" when I enter this serial number.

sn:  ****

I've check this serial number on the old laptop multiple times and verified it is accurate. Why doesn't it accept this serial number for activation?

Edited by Leslie V.
Confidential information edited
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  • Official Nitronaut

Hello @jamiva123

Thanks for contacting Nitro!

The key that you provided is not a valid serial number. 

Unfortunately, I was not able to find your account records.
If you purchased Nitro Pro from our website, please provide us with the following information so we can look up your account.

1. First and last name of the purchaser 
2. Email address used purchase Nitro (I was unable to find anything using your email addres)
3. Order reference number (I suggest you search through your email for 'cleverbridge', our online merchant)

Looking forward to hearing back from you.

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