jamiva123 Posted February 2, 2020 Report Share Posted February 2, 2020 (edited) Trying to transfer Nitro Pro 12.16.3.574 to new laptop. Your activation portal say "Please enter valid serial number" when I enter this serial number. sn: **** I've check this serial number on the old laptop multiple times and verified it is accurate. Why doesn't it accept this serial number for activation? Edited February 4, 2020 by Leslie V. Confidential information edited Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 4, 2020 Official Nitronaut Report Share Posted February 4, 2020 Hello @jamiva123 Thanks for contacting Nitro! The key that you provided is not a valid serial number. Unfortunately, I was not able to find your account records. If you purchased Nitro Pro from our website, please provide us with the following information so we can look up your account. 1. First and last name of the purchaser 2. Email address used purchase Nitro (I was unable to find anything using your email addres) 3. Order reference number (I suggest you search through your email for 'cleverbridge', our online merchant) Looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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