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Serial Number Not Working For Upgrade


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Neither my wife's nor my serial numbers are working for upgrade on our new computers.

Patrick's: ***

Nancy's: ***

Edited by Leslie V.
Confidential information edited
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  • Official Nitronaut

Hello @PLH-Fly

Thanks for contacting Nitro!

To upgrade to version 13, please proceed to the following web page,


Enter your serial number one at a time and follow the prompts to receive a new Nitro Pro 13 serial key and installation files. 

Please note, the serial number that belongs to Patrick is no longer valid. That has been upgraded to Nitro Pro 10 a few years ago so that can no longer be used. Please use your Nitro Pro 10 key instead.

Hope that helps!

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