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Nitro Pro 11 Activation/License Count Issues

George McCrary

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George McCrary

Hey Folks,

I've migrated a number users to new PCs and have been careful about de-activating on the old machines but still am having failures trying to activate.

I should have 5 of my 13 activation's available, but the nitro license check page shows only 2 available. 

Even with the 2 available I still get an error when I try to activate.

Thanks for any suggestions,





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Allain Umailin

Hello @George McCrary,

Thank you for reaching out to us through our Community Forums!

Before continuing, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy 

As a courtesy, I just made a few adjustments on your Nitro Pro 11 license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.


Alternatively, if you are interested in upgrading your license to Nitro Pro 13, please let me know and I will ensure someone from our Sales team reaches out with the quote.

To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page  https://www.gonitro.com/nps/product-details/release-notes

I hope this helps and I am looking forward to hearing back from you.

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