Activating Nitro Productivity Suite Upgrade

[joe.seewald@sbcglobal.net]

Cannot find instructions to assist moving from my existing Nitro Pro 10.5.9.9 to Nitro Pro Productivity Suite purchased 10/24/2019. Frustrating process.

[Allain Umailin]

Hello @joe.seewald@sbcglobal.net,

Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience.

To further assist you, please refer to these steps:

1. Uninstall Nitro Pro 10 from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine. If did not help, please use our Clean-Up Utility: 

http://install.nitropdf.com/professional_1391155/install-cleanup/install-cleanup.zip 

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures:  https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 13 using these offline link/s:

x32 http://install.nitropdf.com/professional_1391155/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_1391155/en/retail/nitro_pro13_ba_x64.msi

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thank you very much in advance and I am looking forward to hearing back from you.