Deactivated all activations but can't authorise new laptop

[mwarriner72]

Hi there,

I have deactivated all my activations and the activation portal shows two activation slots that are ready.  However, I cannot activate my new Nitro Pro install as it is telling me that I have too many activations!

Help!

Best,

 

Mike.

[Allain Umailin]

Hello @mwarriner72,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thanks and I am looking forward to hearing back from you. 

[mwarriner72]

have just sent you a pm

[Allain Umailin]

Hello @mwarriner72,

Thank you for the private message.

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!