Nitro Pro 11 reactivation on new PC

[DeWaun]

I'm trying to move two Nitro license to different computers same error keeps having (-23 Error - License number already used).

Steps I tried:

Deactivated license from old machines- Uninstall Nitro Pro 11- Use Nitro clean up tool on old machines- Checked license status with serial number= Status is Active- Number of activation is 0- Number of activation's allowed is 2.

Neither license is applying to the new machines.

Please Help 

[Allain Umailin]

Hello @DeWaun,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro 11?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thanks and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @DeWaun,

Thank you for your private message.

Before continuing, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy:   https://www.gonitro.com/support/sunset-policy

If you are interested in upgrading your licenses to Nitro Pro 13, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number:
https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13.

To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page  https://www.gonitro.com/nps/product-details/release-notes

 

Otherwise if you prefer staying with Nitro Pro 11, I just made adjustments on both licenses, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!