Activation not working

[tap]

I purchased Nitro years ago and have recently bought a new computer.  I'm having a really hard time getting it activated on my new computer.  I just keep getting looped in circles.  Please help. TIA!

[Allain Umailin]

Hello @tap,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro?

Also, please provide a screenshot of the window that is keeping you circles in terms of activating the program.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thanks and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @tap,

Thank you for the screenshots you have provided.

Kindly note you have installed Nitro Pro 13 instead of Nitro Pro 6 which is causing the error message when activating.

I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy:  https://www.gonitro.com/support/sunset-policy

As a courtesy, you may download Nitro Pro 6 installers from this page: 
https://kb.gonitro.com/knowledgebase#/search/online/000004464 

 

Alternatively, if you are interested in purchasing Nitro Pro 13 with VIP Access (formerly Software Assurance), please visit our page https://www.gonitro.com/pricing

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13.

To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

Thank you for choosing Nitro and I hope this helps!

[tap]

Thank you so much AllainU for your help!