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Serial number partly exed out in 13

Mark Anders

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... so I can't find out if there are updates to solve the continuing error 401 message I get every time I start the program. The number has never been unavailable before.

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  • Official Nitronaut
Allain Umailin

Hello @flurb,

Thank you for reaching out to us through our Community Forums!

With regard to X'ed serial number of your Nitro Pro 13, this is by design upon its release for the sole purpose of hiding sensitive information when another user is accessing your machine.

In connection to the 'Error 401', we are working to release an update of Nitro Pro 13 in the short term which should resolve this error messages.

The error is related to Nitro attempting to gain access to Cloud services and tends to occur when users leave Nitro Pro 13 idle for a while.

You can stay on top of our latest releases at the following page:  https://www.gonitro.com/nps/product-details/downloads 

If you continue to encounter this error, kindly close/relaunch Nitro Pro, log out from Nitro Cloud and log back in. 

Again, we sincerely apologize for this inconvenience this has caused you.

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