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v12 unable to start print job on HP Laserjet Pro 400 only

Terri H

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as of today, NitroPro v12 is giving me the error (unable to start print job) but only on my HP Laserjet Pro 400

It will print on my hp Officejet Pro 8610

I've been using Nitro Pro for quite awhile....this just started as of this morning.

Yes, I deactivated and reactivated and I also uninstall and reinstalled.


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Allain Umailin

Hello @Terri H,

Thank you for reaching out to us through our Community Forums!

For me to better assist you on troubleshooting this issue, could you please provide me with the following?:

-Is your server PHYSICAL machine or VIRTUALIZED (e.g. XenServer, VMWare, Hyper-V, Azure or Amazon WorkSpace)?
-Is Nitro Pro installed on the server as STREAMED (e.g. using App-V or ThinApp)?
-Are you connecting to a Thin Client after logging to your workstation? How may users are connecting to the server?
-What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. or you can go to Control Panel > Programs and Features.

Thank you for choosing Nitro and I hope this helps!

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