Lance Geeck 0 Report post Posted February 7, 2020 Today, I moved to a new computer and installed the software that was on the email giving me the serial number. The serial number apparently wasn't valid (copy and pasted from the email). I followed the link to the "deactivate" screen and deactivated it. I now have zero activations. I ran the software and re-entered the serial number, but it still didn't accept the serial number. The copy of the software I originally purchased was Nitro Pro 11. Is my copy still valid? If so, how do I get it activated? Share this post Link to post Share on other sites
AllainU 0 Report post Posted February 7, 2020 Hello @Lance Geeck, Thank you for reaching out to us through our Community Forums! Before continuing, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy As a courtesy, you may download Nitro Pro 11 installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464 If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Alternatively, if you are interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13. To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
