Unable to deactivate Nitro Pro 10 license

[TonyGeeIT 0]

I'm in the process of moving a license from an older PC to a newer one,

 

I've deactivated it on the older PC and it says it's deactivated - when I try to activate it on the new one it's saying that I have no remaining activations, even though I know this is not the case as I deactivated one of the activations.

 

Please can someone get to me on this to investigate.

[AllainU 0]

Hello @TonyGeeIT,

Thank you for reaching out to us through our Community Forums!

Before continuing, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy:  https://www.gonitro.com/support/sunset-policy

As a courtesy, I just made an adjustment on your Nitro Pro 10 license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

 

Alternatively, if you are interested in upgrading your license to Nitro Pro 13, please let me know and I will ensure someone from our Sales team reaches out with the quote.

To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page  https://www.gonitro.com/nps/product-details/release-notes

Thank you very much in advance and I am looking forward to hearing back from you.