Need to deactivate a device

[Buzzerme]

I've try to deactivate with Nitro Pro and reactivate a second device and it fails. When I try to activate my Nitro on a new computer, it tells me that I've reach the maximum devices.

 

Thank you

[Allain Umailin]

Hello @Buzzerme,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Cheers!

[Buzzerme]

Thank you, it's working!

[TeresaM2020]

Hi AllainU

I have a similar issue to this. I am permitted two activations.

I deactivated from a desktop computer yesterday and tried to activate my laptop this morning but it isnt working - says my serial number does not exist.

I followed the prompts to a 'help' page and I think I have inadvertently de-activated another computer too.

Please help

Thanks, Teresa

[Allain Umailin]

Hello @TeresaM2020,

Thank you for reaching out to us through our Community Forums!

Our server logs shows you were able to activate Nitro Pro 12 using your serial number.

Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. 

Should you have further questions, please do not hesitate to reach-out again.