Buzzerme 0 Report post Posted February 10, 2020 I've try to deactivate with Nitro Pro and reactivate a second device and it fails. When I try to activate my Nitro on a new computer, it tells me that I've reach the maximum devices. Thank you Share this post Link to post Share on other sites
AllainU 0 Report post Posted February 10, 2020 Hello @Buzzerme, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Cheers! Share this post Link to post Share on other sites
Buzzerme 0 Report post Posted February 10, 2020 Thank you, it's working! Share this post Link to post Share on other sites
TeresaM2020 0 Report post Posted February 10, 2020 Hi AllainU I have a similar issue to this. I am permitted two activations. I deactivated from a desktop computer yesterday and tried to activate my laptop this morning but it isnt working - says my serial number does not exist. I followed the prompts to a 'help' page and I think I have inadvertently de-activated another computer too. Please help Thanks, Teresa Share this post Link to post Share on other sites
AllainU 0 Report post Posted February 10, 2020 Hello @TeresaM2020, Thank you for reaching out to us through our Community Forums! Our server logs shows you were able to activate Nitro Pro 12 using your serial number. Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Should you have further questions, please do not hesitate to reach-out again. Share this post Link to post Share on other sites
