Error 23

[Lorraine.allen]

Good day:

I decativated because I changed computers now I am trying to activate and it gives error 23. I have version 12, I downloaded the same version as not to have a higher version that does not match this license but still. 

Thank you

 

[Allain Umailin]

Hello @Lorraine.allen,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thanks and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Lorraine.allen,

Thank you for the private message.

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

[Lorraine.allen]

Thank you, It worked.