Lorraine.allen 0 Report post Posted February 10, 2020 Good day: I decativated because I changed computers now I am trying to activate and it gives error 23. I have version 12, I downloaded the same version as not to have a higher version that does not match this license but still. Thank you Share this post Link to post Share on other sites
AllainU 0 Report post Posted February 10, 2020 Hello @Lorraine.allen, Thank you for reaching out to us through our Community Forums! Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro 12? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thanks and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
AllainU 0 Report post Posted February 11, 2020 Hello @Lorraine.allen, Thank you for the private message. I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
Lorraine.allen 0 Report post Posted February 12, 2020 Thank you, It worked. Share this post Link to post Share on other sites
