Serial Number inactive

[cpatrick]

Hi, 

I recently had to replace my computer and I'm trying to recover my licence for Nitro Pro 10. I used the online tool and it said my serial number is inactive, Nitro Pro says my serial number can't be activated again. I don't know if Assurance Keys are still valid? mine is NUA1vvvwwwxxxyyy

I had this problem before on ticket #52xyz. It appears support maybe third party now so I don't know if that ticket number will cross reference correctly. 

I've downloaded Nitro Pro from the original download link sent in the ticket number above.  

Thank you , 

Casey

 

Edited February 10, 2020 by AllainU

[Allain Umailin]

Hello @cpatrick,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your Nitro Pro 10, could you please provide its serial number?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thanks and I am looking forward to hearing back from you.