TraceyT Posted February 10, 2020 Report Share Posted February 10, 2020 Hi, I have a new computer and I cannot activate Nitro Pro 10. I deactivated on the old computer but the message comes up with "-23 error.- License number already used. " When deactivated on line it tells me I have two licences available and non activated. But I still cannot activate with the serial #. Can you please help? thanks Tracey Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 11, 2020 Official Nitronaut Report Share Posted February 11, 2020 Hello @TraceyT, Thank you for reaching out to us through our Community Forums! Before continuing, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy As a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Alternatively, if you are interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13. To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Marc Scanlon Posted April 21, 2020 Report Share Posted April 21, 2020 I have the same situation as outlined above. I have Nitro 10 which I deactivated on a 6 yr old laptop. Unfortunately, it looks like that version is no longer supported. I am asking for a courtesy upgrade, the same as you gave to the poster who also had Nitro 10. I have two licenses but none activated. Would you please make an adjustment on my license? Please advise, as my serial number does not work, even after repeated attempts... Thanks in advance.... Marc S Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 21, 2020 Official Nitronaut Report Share Posted April 21, 2020 Hello @Marc Scanlon, Thank you for reaching out to us through our Community Forums! To further assist you, an adjustment has been made on your Nitro Pro 10 so please upgrade it to Nitro Pro 13 with a discounted rate by entering its serial number in our Upgrade Portal: https://www.gonitro.com/pro/upgrade Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
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