Serial number disappearred

[Toddco]

Hi,

I upgraded my laptop and de-activated the old laptop after activating Nitro Pro 13 on my new computer.

It seems the activation was not successful just started to tell me my trial period was ending.

However to activate I need a serial number and it has disappeared on both my new and old laptop.

How can I retrieve my serial number ?

[Leslie V]

Hello @Toddco

Thanks for reaching out to us!

I couldn't locate a Nitro Pro 13 key using the email address you provided. 

If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account.

1.    First and last name of the purchaser
2.    Email address used purchase Nitro
3.    Order reference number

Cheers!

[Toddco]

On 2/13/2020 at 2:27 AM, Leslie V. said:

Hello @Toddco

Thanks for reaching out to us!

I couldn't locate a Nitro Pro 13 key using the email address you provided. 

If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account.

1.    First and last name of the purchaser
2.    Email address used purchase Nitro
3.    Order reference number

Cheers!

 

[Toddco]

Lesilie

I did some digging around and I purchased v9 and found the serial number for that.

I deactivated on the nitro site as requested and entered my v9 serial number into the activation to be told Error " the serial number does not exist"

I did upgrade 2 years ago to V11 but can't find any emails about this upgrade on file

V9 I have the Installation ID no. 000000619

V9 serial number  ending in ….***

Reference number ***

Does any of this help???

Alan

Edited February 14, 2020 by Leslie V.
Confidential information edited

[Leslie V]

Hello @Toddco

I sent you a PM.

Cheers!