Crashed and burn

[UnitedFire]

Nitro crashes every time I try and open something that has a digital sign/seal.  

[Allain Umailin]

Hello @UnitedFire,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones.
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.
-A sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 

Thank you very much in advance and I am looking forward to hearing back from you. 

[anazzw]

Hi, 

 

was there a solution to this? We're experiencing the same problem with certain digitally signed PDF documents.

 

 

[Allain Umailin]

Hello @anazzw,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro?

Also, would it be possible to provide copies of a few digitally signed PDF documents you are working with?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.