vip access purchased not working affer purchased on 2/11 serial numbers below

[Gary Steinhardt]

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Edited February 13, 2020 by Leslie V.

[Leslie V]

Hello @Gary Steinhardt

Can you please let me know what error message you're getting? A screenshot will be very helpful.

I look forward to hearing back from you.

[Gary Steinhardt]

When you put in a ticket with support with any serial number it only access free support knowledge base etc doesn’t let you send email to tech support directly 

please call me 404-xxx-xxx

Thank you 

Edited February 14, 2020 by AllainU

[Allain Umailin]

Hello @Gary Steinhardt,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thanks and I am looking forward to hearing back from you. 

[Gary Steinhardt]

2 hours ago, AllainU said:

Hello @Gary Steinhardt,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thanks and I am looking forward to hearing back from you. 

 

[Gary Steinhardt]

Your Serial Number:

50490w-xxxxxx-yyyyyy

Your Serial Number:

50491w-xxxxxx-yyyyyy

Your Serial Number:

50498w-xxxxxx-yyyyyy

Your Serial Number:

50499w-xxxxxx-yyyyyy

Edited February 14, 2020 by AllainU

[Allain Umailin]

Hello @Gary Steinhardt,

Thank you for this information.

To further assist you, necessary adjustments has been made on your account so you should now be able to submit support cases.

Thank you for choosing Nitro and I hope this helps!