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Serial number does not exist


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I am trying to install Nitro Pro on a new laptop.  However, when I enter the serial number I get an error message saying the serial number does not exist.  I currently have Nitro Pro installed on one laptop which I want to keep it on.  I also have it installed on an old desktop which has died and does not work.  So I want to transfer my licence from the old desktop to my new laptop.

I have followed the instructions on the support page to deactivate and then activate, but I get the same error message that my serial number does not exist.

Please can you help.

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