Jump to content

Serial number does not exist


johnnymorls

Recommended Posts

I am trying to install Nitro Pro on a new laptop.  However, when I enter the serial number I get an error message saying the serial number does not exist.  I currently have Nitro Pro installed on one laptop which I want to keep it on.  I also have it installed on an old desktop which has died and does not work.  So I want to transfer my licence from the old desktop to my new laptop.

I have followed the instructions on the support page to deactivate and then activate, but I get the same error message that my serial number does not exist.

Please can you help.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.