Niitro Pro does not activate on second PC

[RSJ]

On 8 Jan 2020, I paid to upgrade a previous version of Nitro Pro to the Nitro Productivity Suite, having been told on the phone by the sales person that I could install and activate the programme on two Windows computers.  All went well with the first activation, but on the second installation I constantly get the message that I "have reached the maximum number of installations allowed for this license", even though it is only currently active on one.  An online message and two emails to purchase@gonitro.com went unanswered, so I contacted sales for another "online chat".   I was then told that the serial number "has not been activated or is incorrect" - it has been activated, and it is not incorrect.   I was then told that, to resolve this, I would have to post a message on the Community Forum, or pay a further £44 for a 24-hour phone assistance!  I was told that Nitro Techs will "absolutely" fix my problem, either by "doing something to the number at their end" or provide me with a "new number".  It would be truly wonderful if a Nitro Tech could contact me as soon as possible so I can give them all the necessary details, as the initial lack of communication and now lack of resolution is starting to be frustrating.

Thanks, in advance!

[Allain Umailin]

Hello @RSJ,

Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience.

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thanks and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @RSJ,

Thank you for the private message.

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Cheers!

[RSJ]

Thanks, Allain.  Your excellent support has meant that my confidence in Nitro's service has been (almost!) restored.